Returns

All of our products and services are backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, contact us via e-mail at [email protected] or call us on +971 50 901 4733.

All perishable items cannot be returned as per global guidelines 

For other types of items to be eligible for a return, your item must be unused and in the same condition that you received it. please raise a ticket through the contact form on the website or by calling the number within 2 days of receiving the items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cancellations

In the event you would like to cancel your order, please get in contact with our customer service either though website contact form, email : [email protected] or by phone: +971 50 901 4733,

Within 2 hours of order confirmation, if we have not received any communication from the customer within the 2 hours all terms and conditions set forth in our Terms of use, General conditions of sale and privacy policy become permanently binding.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.